Privacy Policy
Customer Privacy
We takes your privacy very seriously. By ordering with us, you will give us information that we will use to process your orders and improve our service to you.
We do not capture and store any of your personal information except that which you voluntarily choose to give us. Any personal information is used exclusively to provide information and services from us. We do not pass any of your personal data to outside organisations and/or individuals.
Credit Card security
Shopping with us is completely secure. We accept most major credit and debit cards with no surcharge.
We guarantee the safety of your credit card information. All credit card information is handled with the uppermost security and will never be released to any other organisation under any circumstances.
Our secure shopping guarantee applies to every one of your credit card transactions: If you use our secure transaction procedures and any unauthorised
credit-card purchases are made in conjunction with that use, we will refund the amount of those purchases not covered by your credit card provider.
Analytic Data
We use Google Analytics to analyse the use of our site. We do not share any data we collect with any third parties for the purposes of marketing their own products. Any data collected is used to identify how website visitors come to the site (whether by referral, cost per click advertising and their behaviour on the site through (where applicable) to complete a purchase. All data captured in this way is anonymous.
Information stored with account creation
When you create a user account on this website, you provide us with your name and contact details, including your email address.
We only ask for this data in order to fulfil your order. This data is kept secure on our secure web server – it is not held locally on our office network to ensure confidentiality and security.
We will never share this information with any third party.
Security Measures
Your credit card details are encrypted using 256-bit encryption technology. Double used on SSL encrypted websites. Your credit card number is never stored in its entirety in any single location on our servers. Instead, your details are broken down and stored in other encrypted areas of our network.
Removal of your data
Should you decide, for any reason, at any time, that you wish us to delete any data we hold about your from our records, please email us at mike@moorpets.co.uk telling us this is the case and we will carry out your request within three working days.
Cookies
Why we use Cookies & what they are?
We use cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping baskets, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers